While chopping vegetables, you slice your finger, and the cut looks pretty deep. Your daughter takes a bad fall at soccer practice and can’t put weight on her ankle.  Your son feels stomach pain, and you have no idea what’s causing it. When you or someone you love is injured, in pain, or experiencing a sudden illness, you want help fast. In situations like this, a common question is, “Should I go to the ER or Urgent Care?

Go to the Emergency Room for...

  • Broken bones protruding from the skin
  • Chest pain
  • Constant vomiting
  • Continuous bleeding
  • Deep wounds that may require stitches (especially on the face)
  • Dislocated joints
  • Fainting or unconsciousness
  • Fevers accompanied by a rash
  • Fevers in infants
  • Head or eye injuries
  • Poisoning
  • Seizures (without a previous epilepsy diagnosis)
  • Serious burns
  • Severe shortness of breath
  • Stroke (symptoms include vision loss, sudden numbness, weakness, slurred speech and confusion)
  • Suicidal or homicidal feelings
  • Vaginal bleeding during pregnancy
  • Weakness or pain in an arm or leg

If a health problem seems life-threatening or may require a hospital stay, get to the ER immediately.  (Call 911 if you need an ambulance.) Emergency rooms are open 24 hours a day, seven days a week. They can help with any medical situation, but may cost much more than a visit to urgent care. An ER visit sometimes involves a long wait. The best time to prepare for an emergency is before it happens, while you’re healthy and clear-headed. Better’s clinical and nonclinical staff provides our members with the details they need to choose the right hospital in an emergency. For example, some ERs specialize in burns, geriatric or pediatric medicine. Contact Better for healthcare support now, so that we can be there when you need us.

Go to Urgent Care for...

  • Animal and bug bites
  • Coughing and sore throat
  • Cuts and scrapes
  • Ear infections
  • Flu and cold symptoms
  • Immunizations such as flu shots
  • Mild fevers (Adults)
  • Minor burns
  • Pink eye or other minor eye problems
  • Rashes (without a fever)

Think of urgent care as a gentler alternative to the ER for help with minor emergencies and immediate health care needs. If your primary care doctor doesn’t have an appointment available and you need to be seen quickly, go to urgent care. Urgent care facilities are usually open 7 days a week, with extended hours in evenings and weekends. Urgent care visits are often covered by insurance plus a co-pay. If paying cash, costs start at approximately $150 for a basic evaluation and treatment, and are menu driven for additional services such as X-rays, strep tests, or IV fluids. Better Membership Plans include ER and Urgent Care support and assistance. Call Better at 646 883-9717 for more information. 

What Are Your Everyday Health Concerns?

If you have a health question that you think other people may be wondering about, too, send us a quick email at info@betterhealthadvisors.com. We’ll answer selected questions in future issues of the newsletter.